Merchant Sales Officer | Contract | Bank

Key Responsibilities

• Conduct outbound telesales calls to promote merchant payment solutions to existing and prospective customers
• Assist customers with onboarding activities, both onsite and offsite, ensuring a smooth and positive experience
• Provide clear, accurate, and concise information regarding merchant solutions, products, and services
• Understand customer business needs and recommend suitable merchant payment solutions accordingly
• Build and maintain positive customer relationships through professional communication and service delivery
• Ensure all onboarding documentation and processes are completed accurately and in compliance with internal guidelines
• Follow up with customers on enquiries, application status, and activation processes in a timely manner
• Achieve assigned sales and onboarding targets while maintaining service quality standards
• Collaborate with internal stakeholders to resolve customer issues and improve customer experience

Requirements

• Diploma or Degree in Business, Banking, Marketing, or related disciplines
• Prior experience in telesales, customer service, merchant acquiring, or banking-related roles is good to have
• Excellent communication and interpersonal skills with the ability to engage customers effectively
• Customer-oriented mindset with good problem-solving abilities
• Comfortable with outbound calling and client engagement activities
• Ability to work independently and manage multiple customer interactions efficiently
• Proficient in Microsoft Office applications